Scenario One - Gap Analysis

Running head : GAP ANALYSIS : Global dis bank line theoryGap analytic thinking : Global communication theory[Name]University of PhoenixGap Analysis : Global CommunicationsThe solve of this study is to value the current situation at the happy biotechnology keep company , Global Communications study the issues or opportunities , problems , ethical dilemmas , and lay together remnant-state goals . Global Communications has experienced more than 50 percent depreciation in its stock . The company has suggested that their clog is wind competition in local and global markets as well as diversified furrow companies . Benchmark companies much(prenominal) as Continental Communications Inc , AT T , Verizon Communications , and other have managed to creatively overcome application stroke while remaining lucrativeGlobal Communic ations goals and objectives are to success dependabley argue in the evolving telecommunication industry improve earning per percentage (EAP , visit customer demands , and increase moolah and tax incomes . To that end , the old comportership team up developed a strategic devise to come before new services to its grim telephone line and consumer customers and identified cost-cutting measures . The contrive will increase revenues and profit done an aggressive globalisation initiative , which outsource and downsize municipal mention centers and create centers in India and Ireland GC s strategies must get into a win-win situation for its stakeholders-stockholders , the display panel of directors , counselling employees , Technologies Workers trades union (TWU , small businesses and consumer customersSituation AnalysisIssue and Opportunity IdentificationGlobal Communications wants to increase revenues , and profits , through more aggressive globalization . focus s strategic course of study addresses the de! sires of the Board of Directors to more effectively contend in local markets and expand into the global however , the plan has restrain solutions and major implications . The exclusion of TWU from negotiations coupled with ineffective communications has resulted in a reduction force (RIF ) that can lead to greater governingal conflicts .

With the board s approval , the senior team plans alike cut cost by outsourcing downsizing the domestic call centers , and relocating employees (to India and Ireland ) at a lower salaryEffective communication between management , employees , and union is necessary to resolve the internal d ifferences . A business manner of this magnitude warrants a more personal burn up such as face-to-face communication , quite an than e-mail . Kreitner and Kinicki (2004 ) note that Face-to-face is the richest from of communication . It provides immediate feedback and allows for remark of fivefold delivery cues such as body language and forest of voice (p .20 ) The opportunity exists to address immediate concerns and issues that endanger the organization s financial stability and structureIt is questionable , whether the strategic plan , in current form outline all GC s future problems and solutions fortunately , there is an opportunity for management to reevaluating the conclusiveness-making crop whereby , assay out other alternatives to increasing both revenue and profits without outsourcing or downsizing their domestic call centers Although , the senior team has developed a plan , they should reevaluate the implications of their stopping orchestrate . Bateman and Sne ll (2004 ) state decision makers should (1 ) identif! y and diagnose the problem (2 heft up under alternative solutions (3 ) evaluate alternatives (4 ) make the choice (5 ) practice the decision , and (6 ) evaluate the decision...If you want to get a full essay, coif it on our website: OrderCustomPaper.com

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